This Privacy Policy explains how lifesyncpdf (“we”, “us”, “our”), operating as the Data Controller, collects, uses, discloses, and protects your personal data when you visit our website or purchase digital printable files (including planners, schedules, checklists, budget templates, and study plans) from us.
We are committed to processing your personal data in strict compliance with applicable privacy regulations, including the European Union General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR).
1. Data Controller
For the purposes of applicable data protection laws, the Data Controller responsible for your personal information is:
We collect only the minimum necessary personal data required to process your orders, deliver digital files, and fulfil legal obligations. This information includes:
Contact Information: Email address, name (if provided).
Billing Information: Billing address, postal code, country of residence.
Transaction Details: Purchase history, order timestamps, and payment processing records.
Technical & Usage Data: IP address, web browser type, time zone settings, and device identifiers collected via essential cookies required for site functioning.
3. Purpose and Legal Basis for Processing
We process your personal data under the following legal bases pursuant to Article 6 of the GDPR:
Performance of a Contract: To process digital orders, generate download access, and deliver purchased PDF files to you.
Legal Obligations: To maintain proper accounting, tax, and financial records as mandated by applicable statutory laws.
Legitimate Interests: To prevent fraud, ensure platform security, and respond to customer support enquiries sent to operator@lifesyncpdf.com.
4. Third-Party Service Providers & Payment Processing
We do not sell, rent, or trade your personal data. We share data only with necessary service providers bound by appropriate data protection standards.
Payment Processor (Stripe): Payment processing on www.lifesyncpdf.com is handled directly by Stripe, Inc. and its affiliates (“Stripe”). When you complete a transaction, your payment credential details (such as credit card numbers and authentication data) are provided directly to Stripe. We do not store or retain full payment card details on our servers. Stripe processes your payment data in accordance with their privacy policy and applicable security standards.
5. Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the requirements of satisfying legal, accounting, tax, or regulatory reporting requirements.
Transaction & Billing Data: Retained for a standard statutory period of up to 7 years to comply with tax and record-keeping legal obligations.
Customer Support Records: Retained for up to 24 months following the resolution of your query to manage follow-up support requests.
Technical Data & Logs: Retained for up to 12 months for security and auditing purposes before being erased or anonymised.
Once the applicable retention period expires, your personal data will be securely deleted or irreversibly anonymised.
6. International Data Transfers
Because we operate from Singapore and serve customers residing in Europe, your personal data may be transferred outside the European Economic Area (EEA) and the United Kingdom. We ensure that any international transfers are conducted in compliance with GDPR transfer mechanisms, utilising appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your data receives an adequate level of protection.
7. Your Data Rights under GDPR
If you are located in the European Economic Area or the United Kingdom, you hold specific rights regarding your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to legal record-retention requirements.
Right to Restrict or Object to Processing: You may object to or request restrictions on certain processing activities.
Right to Data Portability: You may request the transfer of your data to another controller in a structured format.
To exercise any of these rights, please contact us at operator@lifesyncpdf.com. We will respond to valid requests in accordance with statutory timeframes.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please direct your communication to:
